Enhanced Support for SAS MRM

The Challenge: Keeping SAS MRM Effective as Model Portfolios and Expectations Expand

Banks and insurers rely on SAS Model Risk Management as a system of record for model inventory, workflow governance, validation evidence, monitoring, issues and findings, attestations, and executive and regulator-ready reporting. As analytics adoption accelerates and supervisory scrutiny increases, demand grows for platform enhancements, integrations, data quality remediation, workflow adjustments, and user support.

Most organizations struggle to keep pace. Internal teams are often capacity constrained, lack deep SAS MRM and SAS Viya expertise, or are too far removed from day-to-day model risk operations. The result is familiar: backlog accumulates, workarounds become permanent, reporting becomes brittle, and the platform slowly drifts away from how model risk is actually managed. Over time, technical debt increases, audit readiness declines, and stakeholder confidence erodes.

Why an Expert SAS MRM Support Model Is Required

SAS MRM is powerful, but it is not self-managing. Configuration decisions directly affect lifecycle controls, evidence quality, reporting consistency, and regulatory outcomes. Without experienced practitioners, organizations see recurring issues, inconsistent patterns across model types, stalled adoption, and avoidable friction between model owners, validators, governance teams, and technology.

• Scalable, predictable support capacity without adding permanent headcount
• Consistent triage and resolution of issues before they disrupt governance workflows
• Ongoing delivery of enhancements as business and regulatory needs change
• Specialized expertise across SAS MRM capabilities and SAS Viya deployment patterns
• Continuity of knowledge that avoids repeated ramp-up, rework, and design drift
• Reduced reliance on overstretched IT teams for “MRM-specific” platform work
• A platform that stays aligned to policy, process, and supervisory expectations

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SureStep’s Enhanced Support for SAS Model Risk Management

SureStep’s Enhanced Support embeds a dedicated consulting pod that understands your SAS MRM environment end to end—data structures, inventories, workflows, security roles, reporting outputs, and the operational cadence of your model risk function. We provide hands-on operational support and continuous improvement across the full platform lifecycle.

• Configuration changes and enhancements (inventories, workflows, forms, fields, rules, approvals)
• Defect triage and resolution (including root-cause analysis and preventive fixes)
• Model onboarding and metadata quality improvements (standards, validations, controls)
• Validation workflow enablement (evidence capture, sign-offs, segregation of duties)
• Monitoring and oversight enablement (performance tracking, thresholds, exceptions, alerts)
• Reporting and dashboards (executive views, governance packs, audit/regulator-ready outputs)
• Integrations and data flows (model intake pipelines, metadata imports, downstream exports)
• Release coordination and upgrades (planning, regression testing, cutover support)
• Environment operations support (access, role maintenance, user support, runbooks)

SureStep can operate as an execution-focused extension of your team, provide advisory oversight and quality assurance, or deliver a hybrid model that adapts as your needs evolve. The same approach applies whether you run SAS MRM on-premises, in a cloud deployment, or in a SAS-managed environment—ensuring continuity and stability regardless of hosting model.

Protecting Governance: Support Without Compromising Independence

Model risk functions require clear separation of responsibilities. SureStep’s Enhanced Support is designed to strengthen governance without undermining independence. We enable the platform and its control framework—workflow, evidence capture, monitoring mechanics, reporting consistency, and auditability—while your organization retains ownership of model decisions, approvals, and accountability.

Working Alongside SAS Support

SAS Support plays an important role in addressing product defects and providing vendor fixes at the software level. However, it is inherently reactive and focused on product issues. It does not manage configuration backlogs, translate governance requirements into working platform changes, or own the operational health of your SAS MRM implementation.

SureStep complements SAS Support by owning the layer above it. We manage intake, reproduce issues, prepare diagnostics, coordinate escalation when required, and apply resolutions within the context of your specific configuration. More importantly, we resolve the root causes that never reach vendor support: design gaps, process misalignment, usability breakdowns, data quality issues, and accumulated technical debt.

Driving Measurable Value with a Dedicated SAS MRM Support Pod

Organizations using SureStep’s Enhanced Support achieve faster turnaround on change requests, reduced operational burden on internal teams, and improved audit and supervisory readiness over time. Enhancements are delivered predictably, issues are resolved before they escalate, and the platform stays aligned to evolving regulatory and business needs.

Most importantly, model risk teams are freed from platform complexity. Instead of managing tickets, chasing fixes, and working around system limitations, they can focus on outcomes: stronger governance, clearer oversight, more consistent validation discipline, and better risk-informed decisioning. Enhanced Support transforms SAS MRM from a system that must be maintained into a platform that continuously delivers value.