Privacy Policy

1. Introduction

SureStep IT Inc. (“SureStep”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of individuals who interact with us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, interact with our services, or otherwise engage with us.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Company name and job title

• Information submitted through contact forms or inquiries

We may also collect limited technical information automatically, such as:

• IP address

• Browser type and device information

• Website usage data (e.g., pages visited, interactions)

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to inquiries or requests

• To communicate with clients or prospective clients

• To provide and improve our services

• To manage business relationships

• To comply with legal and regulatory requirements

We do not use your personal information for purposes beyond those described in this policy without your consent, where required.

4. Sharing of Information

We may share personal information in the following circumstances:

• With employees or contractors who require access to perform their duties

• With trusted third-party service providers supporting our operations

• Where required by law or legal process

• In connection with a business transaction (e.g., merger, acquisition)

We do not sell personal information.

5. Cookies and Tracking

We use cookies and similar tools to help our website work properly and to understand how people use it.

Cookies are small files stored on your device when you visit a website. They help us remember things like your preferences and how you interact with our site.

We use cookies for a few simple reasons:

• To make sure the website works properly

• To see how people use our site (like which pages are visited)

• To improve the overall experience

You can choose to turn off cookies in your browser settings at any time. Keep in mind that some parts of the website may not work properly if cookies are disabled.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, regulatory, and contractual obligations.

When personal information is no longer required, it is securely deleted, destroyed, or anonymized.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect personal information, including:

• Access controls and authentication measures

• Secure storage systems

• Encryption where appropriate

• Monitoring and security controls

While we take reasonable measures to protect information, no method of transmission over the Internet can be guaranteed to be completely secure.

8. Your Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where permitted

• Object to certain uses of your information

• Request a copy of your information in a portable format

To make a request, please contact us using the information below.

We will respond to requests within 30 days, or as required by applicable law. This timeframe may be extended where permitted.

9. Cross-Border Data Transfers

Your personal information may be stored or processed outside of your jurisdiction, including in Canada or the United States.

When this occurs, your information may be subject to the laws of those jurisdictions. We take reasonable steps to ensure that appropriate safeguards are in place to protect your information.

10. Marketing Communications

We rely on express or implied consent, as permitted under Canada’s Anti-Spam Legislation (CASL), as the lawful basis for sending marketing communications.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The updated version will be posted on our website with a revised “Last Updated” date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Information Security Team
Email: SecurityTeam@surestepsi.com

14. Complaints

If you believe your personal information has not been handled in accordance with applicable privacy laws, you may have the right to file a complaint with the appropriate regulatory authority.