SureStep delivers a dedicated support pod for IBM OpenPages—trained on your business, your processes, and your unique configuration. Our enhanced support model provides a cost-effective, highly skilled extension of your team, ensuring your OpenPages environment operates reliably, evolves continuously, and supports your risk and compliance functions with precision.
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The Challenge: Keeping OpenPages Running Smoothly While Demands Increase
Risk and compliance teams depend on OpenPages for policy management, operational risk, issues, controls, vendor oversight, model governance, and more. Yet most organizations struggle to keep pace with change requests, enhancements, integrations, and user support. Internal IT teams are often overstretched, unfamiliar with the business context, or limited in their ability to execute configuration work quickly. This creates bottlenecks, technical debt, and gaps in platform adoption.
Why You Need an Expert OpenPages Support Model
OpenPages is a powerful platform—but it requires specialized skill sets to configure properly, maintain stability, and evolve with your business. Enterprises need a scalable way to manage daily support, triage issues, implement enhancements, and ensure users get the help they need, without adding full-time headcount. A dedicated support pod provides predictable capacity, certified experts, and direct alignment to business priorities. It reduces pressure on IT and accelerates time to value for every component of your GRC program.
SureStep’s Enhanced Support for IBM OpenPages
SureStep embeds a trained consulting pod that understands your OpenPages implementation end-to-end—your modules, your workflows, your data structures, and your governance model. We provide hands-on support for changes, configuration, releases, upgrades, and operational management. The pod also partners with your business owners to refine processes, improve adoption, and ensure OpenPages continues to reflect how your organization actually works.
Our model is flexible. We support hands-on execution, advisory and oversight, or hybrid delivery depending on your needs. Our consultants manage new requirements, troubleshoot issues, triage defects, and coordinate with IBM for managed cloud environments. We work seamlessly across deployment models—on-premises, IBM-managed cloud, or SureStep-hosted environments—ensuring continuity, stability, and continuous improvement.
Driving Value with a Dedicated OpenPages Support Pod
Organizations gain faster turnaround, reduced operational burden, and a significantly lower cost of ownership. Enhanced Support ensures that system maintenance, enhancements, and day-to-day support run smoothly, allowing your risk and compliance teams to focus on outcomes instead of platform complexity.
Strategic, Collaborative Partnership with IBM for over 15+ years
IBM consistently trusts SureStep with clients that require a design-led, detail-driven approach to IBM OpenPages & IBM watsonx.governance implementations. Our work is grounded in understanding the business first, its risk posture, operating model, and governance expectations, and tailoring risk platforms to meet those requirements with precision.
SureStep and IBM maintain an active, collaborative relationship that extends far beyond delivery. Our teams meet frequently with IBM’s product organization, participate in customer advisory boards, and engage directly with product management to provide insight, feedback, and forward-looking guidance.
We also work closely with IBM Expert Labs, supporting their engagements and jointly shaping implementation approaches for complex clients. This ongoing collaboration ensures SureStep remains tightly aligned with IBM’s roadmap, best practices, and emerging capabilities, directly benefiting the organizations we support.
