A leading global insurance provider sought to streamline its Risk Assessment process within IBM OpenPages. The existing workflow required non-financial risk and audit teams to manually navigate through multiple process records to identify the correct risks and controls, an effort-intensive activity that introduced delays and inconsistencies. The objective was to reduce manual effort, improve accuracy, and make the overall assessment experience faster and more intuitive for users.
SureStep partnered with the customer to design and implement a lightweight Java extension for IBM OpenPages that intelligently assisted users in selecting relevant risks and controls. The team translated business requirements into a modernized UI and integrated logic layer that dynamically filtered and surfaced appropriate options based on context. This targeted enhancement eliminated redundant search steps while maintaining full compatibility with the organization’s existing OpenPages configuration and data structures.
Key Results and Highlights:
- Improved consistency and data accuracy across multiple assessment teams
- Delivered a modern, intuitive selection interface integrated seamlessly within OpenPages
- Achieved measurable productivity gains without major system customization or downtime
This focused innovation exemplified how small, well-designed extensions can deliver significant efficiency and usability improvements in enterprise GRC environments.
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