Client Challenge
A global Business Process Outsourcing (BPO) company, recently spun out from a larger technology corporation, needed to modernize its GRC platform. The existing IBM OpenPages 7.2 environment was outdated, lacked scalability, and was closely tied to legacy infrastructure. The client faced several challenges:
- The need to upgrade from IBM OpenPages 7.2 to 8.0 while ensuring minimal disruption.
- Migrating GRC data from the legacy environment to a new, secure instance.
- Designing a scalable, cloud-hosted solution that could accommodate the client’s evolving needs.
- Implementing a phased approach, starting with Operational Risk, followed by Internal Audit, and then SOX compliance.
- Customizing the GRC platform to align with the client’s unique risk management, audit, and compliance requirements.
Our Solution
SureStep was engaged as the end-to-end partner, providing a complete solution from design to deployment. Our approach included:
- Conducting a detailed assessment of the existing IBM OpenPages 7.2 environment, including data structures, workflows, and user access configurations.
- Designing a scalable IBM OpenPages 8.0 architecture, hosted on SureStep’s secure AWS cloud environment.
- Migrating all existing GRC data, ensuring data integrity and continuity.
- Implementing a phased rollout, starting with:
- Operational Risk Management: Redesigned workflows, enhanced reporting, and automated risk assessments.
- Internal Audit: Configured a comprehensive audit management solution, supporting planning, execution, and reporting.
- SOX Compliance: Implemented a robust SOX management solution, including control mapping, testing, and reporting.
- Customizing the platform to align with the client’s unique requirements, including tailored risk scoring, user roles, and automated notifications.
- Providing user training, technical support, and comprehensive user guides, ensuring effective adoption.
- Implementing a secure backup and disaster recovery strategy to ensure data protection.
Results Achieved
- A fully upgraded and modernized IBM OpenPages 8.0 platform, hosted on SureStep’s secure AWS environment.
- Standardized risk management, internal audit, and SOX compliance processes, improving efficiency and visibility.
- A future-ready GRC platform capable of supporting the client’s evolving governance needs.
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