Client Challenge
A Midwest US insurance company was operating a legacy, on-premises implementation of IBM OpenPages, backed by an Oracle database. Over time, the platform had become increasingly difficult to manage, with performance constraints, complex manual configurations, and static email alerts tied directly to the database layer. The organization needed to modernize its GRC infrastructure, simplify support, and offload platform maintenance.
Our Solution
SureStep was engaged to lead the full migration to our SecureGRC cloud environment—an AWS-hosted, managed instance of IBM OpenPages. The engagement included:
- Migrating three environments (Development, UAT, and Production) from on-premise infrastructure to the cloud.
- Transitioning from Oracle to a cloud-optimized Db2 database to reduce complexity and future-proof the deployment.
- Rearchitecting over 70 legacy, Oracle-triggered email alerts and implementing them within IBM Cognos Event Studio, allowing for maintainable, report-driven notifications and oversight.
- Streamlining platform configurations, eliminating outdated customizations, and enabling scalable operations.
- Automating platform updates, patching, backups, and other lifecycle tasks to reduce administrative burden.
- Conducting full Disaster Recovery testing to validate the integrity and resilience of the new environment.
- Transitioning the customer to SureStep’s Managed Services, providing: Ongoing platform configuration and support, Monitoring and performance tuning and Upgrade planning and execution
Results Achieved
- Fully cloud-hosted GRC operations with enhanced stability, resilience, and scale via SecureGRC on AWS
- Modernized alerting and reporting, with over 70 Cognos-based notifications replacing hard-coded logic
- Improved maintainability and transparency through simplified platform design
- Confirmed business continuity through tested DR and backup procedures
- Delivered the full replatforming and migration effort in under 7 months
- Ongoing operational efficiency through SureStep’s managed GRC support
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